FAQs

Orders

    How long will my order take? 

    • Delivery to:
      • East Coast within 2 working days.
      • West Coast within 2–3 working days.
      • Non-contiguous US within 5–10 working days.

        How do I track my order? 

        • You will receive an email containing tracking details once your order has been dispatched.

          Can I place an order for delivery to multiple addresses? 

          • We are unable to process split shipments within one order. We invite you to place these orders separately.

            What should I do if my order has been damaged in transit? 

            • If an item has been damaged in transit, Cacher Studios will provide you with a full refund or exchange. 
            • Please email info@cacherstudios.com with your order details.

              Where should I direct my press enquiries? 

              • For all press related enquiries please submit a Press and Marketing Enquiry form via the Contact Us page.